FREQUENTLY ASKED QUESTIONS

Payment Questions
Q1.Is my credit card and personal information secure on your site?
Yes. We implement a variety of security measures to ensure the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems and are required to keep such information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you provide is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our databases.

Order Questions
Q1.How to order?
Log in or register an account on our website
Search items by search bar or choose products from ranking
Add items to cart
Proceed to checkout
To order

Q2. Can I change my order information?
Before placing the order, you can edit the product information, Before issuing the order, you can edit the logistics information.

Purchasing Questions
Q1. Is the image on your website exactly the same as the one I will receive?
Theoretically, yes! But we don't exclude that computer display frequency and extrusion during shipping will bring some differences. If this happens, we suggest you take care of the wig first and then wear it. If you can't do it well, you can also go to a professional hairdresser.

Q2. What is the density of wigs ?
150%-200%

Q3. Can I choose custom made?
What the model shows the best look of the wig, so we recommend the wig model wearing to you. If you have any special request indeed, you can tell our customer service and they will forward the information to our factory.

Q4. Do you wholesale?
Yes, if you intend to, you can contact us to discuss.

Q5. Do you offer discounts?
Yes, you will receive $5 if you register.

Q6. Are all the wigs listed on your website actually in stock?
Not all of them, but 90% of the stock.

Questions about refunds and returns
Q1. Returns and Refunds Policy.
Returns: At our website, your complete satisfaction is our top priority. We offer return instructions. Before returning goods, please contact us by email to discuss the issue you are concerned about. If you wish to return your order, please notify us via email or live chat, stating the reason and order number within 7 days of receipt. Yours commentaries are very importants for us. All items must be returned complete with the original packaging. All packages must be sent by a trackable method. We are not responsible for packages lost in transit. Please note that original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.

Q2. I received my shipment but one of the items is broken, missing, or the wrong item was sent. What should I do?
If this is indeed our problem, we will reissue and replace the item for you. If the item was damaged in transit, the courier companies should take some responsibility.

Common Wig Terms
Q1. What is the difference between short and long wigs?
Advantages of short wigs 1: Easy to wear and maintain. 2:It is cheaper than long wigs. 3: Women who wear short wigs are very stylish. 4: It is good to wear a short wig in summer. 5: It is convenient for working. Disadvantages of short wigs It is difficult to take care of it if the hairstyle is complex. Advantages of long wigs 1: They are elegant and athletic 2: You can tie them to change your style 3: They are warm to wear in winter. 4: Easy to maintain. Disadvantages of long wigs 1: They are expensive 2: Long wigs are difficult to wash.

Q2. What type of wig is suitable for cancer patients ?
We suggest cancer patients to wear human hair wigs. Human hair wigs are close to people's own hair. They are comfortable and have a natural look. The main point is better health. If your health condition permits, we recommend that you wear human hair wigs with a lace front. These wigs are more comfortable, the special construction of the hand-tied cap is the key.

Care instructions
Q1. How to wash your wig ?
Cleaning the Human Hair Wig Human hair wigs are durable, generally cost more, and have the most natural look and feel of any wig you can buy. They can be dyed and treated in the same way as human hair growing on the scalp. Detangle Gently remove tangles with a wide tooth comb, working gradually from tip to base. Rinse with cold water to remove shampoo. Gently squeeze with a towel to remove excess water. Do not rub or wring. Washing immerses your wig in cool water. Mix in a small amount of shampoo. Soak your wig for 3-5 minutes. Shake gently without rubbing. Rinse with cold water to remove shampoo. Gently squeeze with a towel to remove excess water.

Q2. Maintaining your wig, dropping or adding a comb.
A top-down comb can lead to hair loss, so we recommend that our customers comb a wig from the bottom up.

Q3. How to store your wig?
We suggest using a wig cap when removing your wig. This way the wig will keep its style.

Q4. How to style your wig?
You can style your wig using a comb or hair spray. You can also go to a professional hairdresser.

Q5. How to color your wig?
Instructions on how to dye a human hair wig
Wash the human hair wig to remove any product buildup or dirt and oil. Allow wig to air dry, or blow dry 24 hours before coloring.
Use a wide-toothed comb to part human hair into four sections. Comb the human hair wig to remove tangles.
Use a home coloring system. Mix the color in a plastic bowl or add the contents of the system to the bottle provided. The process is easy: just follow the instructions provided by the manufacturer. In most cases, you need to combine a colorant with a color developer. An after color conditioner will be applied later.
Thoroughly mix the contents, then put on gloves. Open a window for ventilation.
Place the human hair wig on a Styrofoam mannequin head, if possible. Pull the human hair wig to fix it on the head. Avoid pulling on the hair, as the wig may slip off the model's head.
Add color, starting at the top of the wig. Consider the top of the wig, where it is woven or sewn into the cap or liner, as the root of the wig. Always apply from the top and move around the crown of the human hair wig. Once the crown is covered, work down each section, all the way to the ends of the human hair. Then move on to the next section.
Let the dye sit for up to 25 minutes. Human hair is prone to drying out, breakage and loss of shine. Avoid over processing your human hair wig by following the instructions provided.
Apply a lightweight conditioner to hair for 3 minutes.

Q6. Impermeability and duration of use.
All wigs can be washed, they also have waterproof function. But that doesn't mean they can be soaked in water for a long time, long-term soaking will damage the wig no matter how good it is. Use time of human hair wigs: 3-4 years.